Contact Us
This page is how you reach the editorial team behind Online Casinos. Most messages we get fall into a handful of categories: a reader wants to check whether a free spins no deposit offer really exists, a bonus paid out less than expected, a withdrawal is stuck in verification, or something we published is out of date. Below we explain how to get an answer quickly, what information to include, and — just as important — which problems we cannot solve for you.
One thing to be clear about before you write: Online Casinos is a research and comparison publisher, not a casino. We do not hold player accounts, take deposits, run promotions, credit bonus spins or process withdrawals. If your issue is with money in a casino account, the operator's own support team and, where applicable, the state regulator are the routes that can actually act on it. We can point you to those routes.
How to reach the editorial team
Use the contact form on this page and pick the subject line that fits. A short, specific message gets a faster and more useful reply than a long one. We aim to answer during US business hours on weekdays, and we do not publish a phone line — everything is handled in writing so there is a record of what was said.
- Corrections and fact checks — tell us the page, the sentence and what you believe is wrong. Terms change often, so this is the message we most want to receive.
- Bonus terms queries — name the casino and the exact promotion. Free spins offers in particular are frequently revised, restricted to a single slot title, or limited to certain states.
- Complaints about an operator — we log these and they feed into our editorial ratings, but we cannot arbitrate a dispute.
- Commercial and partnership enquiries — handled separately from editorial. Read the independence note further down before writing.
- Press and data requests — say what you need and your deadline.
What to include so we can help
- The casino brand name, spelled as it appears on the site.
- The promotion exactly as advertised to you — for example "50 free spins, no deposit required".
- The date you saw it and the state you were in at the time.
- What happened versus what you expected.
- Screenshots of the terms page if you have them. Never send passwords, full card numbers, Social Security numbers or copies of ID documents. We do not need them and we do not want them.
Where commission fits in
Online Casinos earns money through affiliate links. If you open an account with a casino listed here, the operator may pay us a commission. That revenue keeps the site free to read. It does not buy a position in our rankings, it does not change an editorial rating, and it does not stop us writing about a limitation. Our ratings are editorial judgments made by our team, not customer review scores, and we have not deposited or wagered at these sites — our assessments come from reviewing published terms, licensing information and operator documentation.
Questions we get about free spins no deposit offers
This is the single most common contact reason, so it is worth answering here rather than by email. A no-deposit free spins offer gives you a set number of spins on a nominated slot without funding your account first. A deposit-linked spins package — which is what most of the headline offers on this site actually are — requires you to pay in before the spins appear.
The offers listed on this page illustrate the difference. Several combine a large percentage deposit match with a fixed number of spins, which means the spins are conditional on your own money going in first.
| Casino | Headline offer as advertised | Spins tied to a deposit? | Editorial rating |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | Yes — match and spins follow a qualifying deposit | 10.0 |
| Magician Bet | 101% No Wagering | Deposit match; no spins advertised | 9.8 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | Yes — spins restricted to one named slot | 9.8 |
| Uptown Aces | 600% For New Players | Deposit match; no spins advertised | 9.4 |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | Reward credited at signup | 9.4 |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | Yes — sweeps-style coin package | 9.3 |
| BetUS | 200% up to $4,000 for New Players | Deposit match; no spins advertised | 9.0 |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | Yes — $20 purchase stated in the offer | 8.8 |
| Slots and Casino | 500% up to $2,500 x3 | Deposit match across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | Yes — crypto-denominated deposit required | 8.5 |
Always read the operator's own terms before claiming. Offer values, expiry dates and state eligibility change without notice, and the version you see may differ from the one we recorded on Sep 25, 2026.
Three offers readers ask about most
Raging Bull — the biggest headline number, and the biggest small print
Raging Bull sits at the top of our list and carries a 10.0 editorial rating, largely because its advertised package — 410% up to $10,000 plus 50 free spins — is the most generous headline on the page. It is also the one readers most often contact us about, because a four-figure match is only reachable with a large qualifying deposit, and percentage matches of that size almost always come with a playthrough requirement and a cap on what bonus funds can convert to cash. The limitation: the maximum stated value is aspirational for most players. Treat the spins as the realistic part of the offer and the $10,000 as a ceiling you are unlikely to approach.
Magician Bet — no wagering, smaller number
Magician Bet advertises 101% with no wagering, and that phrase is why it earns a 9.8 despite a far smaller headline than its neighbors. A no-wagering bonus means winnings from the bonus are not locked behind a playthrough multiple, which is the single most common reason readers write to us frustrated. The limitation: no free spins are attached to this offer, so if you specifically came looking for spins, this is not the one — and "no wagering" still typically sits alongside a maximum bonus bet and an expiry window, so check both.
Slots of Vegas — spins pinned to one slot
Slots of Vegas pairs a 375% match with 50 free spins on Cash Chaser, also rating 9.8. Naming the slot is a point in its favor: you know exactly what the spins are for before you claim. The limitation: you cannot move those spins to a higher-RTP or lower-volatility title of your choosing, and the value of 50 spins depends entirely on the spin value the operator sets, which is not stated in the headline.
Money questions we can and cannot answer
We can explain how a cost or a condition normally works. We cannot see your account or move funds.
- Minimum deposits — most US-facing casinos set a floor, and bonus offers often set a higher qualifying minimum than the site's general one. Check both numbers.
- Payment methods — debit cards are the most widely accepted; credit card acceptance varies by issuer and some banks decline gambling transactions outright. ACH bank transfer and direct bank transfer are common for larger amounts. E-wallet and PayPal availability depends on the operator and your state. Some sites, such as Bets.FM, denominate offers in crypto, which brings its own volatility and conversion considerations.
- Payment fees — deposits are usually free; some withdrawal methods carry a fee, and card issuers may apply a cash-advance charge. Ask the operator in writing before you commit.
- Withdrawal times and limits — expect a pending or review period, then the processing time of the method itself. Minimum withdrawal amounts, weekly or monthly caps and bonus cashout limits all apply independently of each other.
- KYC and identity verification — every legitimate US operator must verify who you are, and larger or unusual withdrawals can trigger source-of-funds checks. Completing verification early is the simplest way to avoid a delayed payout later.
If your withdrawal is disputed
- Raise it with the casino's own support in writing and ask for a ticket reference.
- Re-read the bonus terms attached to the balance — max bet breaches and cashout caps are the usual causes.
- Complete any outstanding verification and confirm the operator has received the documents.
- If the operator's internal complaints procedure is exhausted, escalate to the gaming regulator in the state that licenses it.
- Send us a summary. We cannot force a payout, but persistent patterns change how we rate a site.
The other products these brands run
Several operators on this list are not casino-only. BetUS runs a sportsbook alongside its casino, so the welcome offer you claim may be ring-fenced to one product or the other — a casino bonus usually cannot be wagered on sports, and vice versa. Card Crush, Zumba Cards and Amazon Jackpots are card- and sweepstakes-style products where rewards are denominated in coins rather than dollars, which changes how redemption works entirely. Bets.FM operates in crypto. If you are contacting us about a bonus, tell us which product line it came from; it is the detail most often missing from reader emails.
Who may play, and what applies in the US
Online casino play in the US is regulated state by state, not by a single federal license. Federal law sets some boundaries, but whether you can legally open a real-money casino account depends on the state you are physically in when you play. Some states license online casinos; many do not. Sweepstakes and social-casino products operate under different rules again and are not available everywhere either.
Practically, that means: you must be 21 or over at most licensed US casinos, you must be physically located in a state that permits the product, and you will be geolocated and identity-verified before you can withdraw. We do not cover unlicensed operators, and we cannot advise you on getting around a state restriction. Verify a site's authorization with the relevant state regulator rather than assuming that accepting your signup means it is licensed to serve you.
If gambling has stopped being entertainment, our responsible gambling guidance covers deposit and loss limits, self-exclusion and blocking software, plus where to find free confidential support. Our terms and conditions set out how this site operates, and you can read more about the people and method behind it on our about page.
How we assess the casinos we list
Ratings on this site are editorial. We review published bonus terms, licensing and state availability, banking pages, game libraries and software providers, RTP and volatility disclosure, complaints procedures and responsible gambling tooling. We weight readability of the terms heavily — an offer that hides its wagering requirement scores worse than a smaller one that states it plainly. We have not wagered at these sites, and nothing here is a tested payout speed. Commission does not affect placement.
Before you write to us
If your question is "does this free spins offer still exist and does it apply in my state", the fastest answer is the operator's own terms page, checked today. If the answer there contradicts what we have published, that is exactly the message we want — send it over and we will verify and correct. For anything commercial, say so in the subject line so it reaches the right desk rather than the editorial inbox.